Privacy Policy

01 Information We Collect

Depending on how you interact with SignDot, we may collect the following categories of information:

Information you provide

This may include your name, phone number, email address if you choose to provide it, billing or order details, service requirements, messages, feedback, and other information you submit when contacting us or placing an order.

Order and transaction information

We may collect information relating to your purchases, selected services, order status, payment status, transaction references, refund requests, and customer support interactions.

Payment card, banking, or other sensitive payment details may be processed directly by a payment service provider. We do not intentionally collect or store full payment credentials unless expressly stated at the point of collection.

Files and materials you submit

If you upload or send documents, images, signatures, business information, or other materials for a service, we may process those materials as necessary to provide the service you requested.

Please do not submit information that is unnecessary for your order or that you are not authorized to share.

Technical and usage information

When you access our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, approximate usage data, and technical logs. The information collected depends on the website features and tools in use.

02 How We Use Your Information

SignDot may use your information to:

• Process and manage orders.
• Provide, personalize, and deliver the services you request.
• Contact you about your order, including to request missing information.
• Respond to questions, complaints, and customer support requests.
• Process eligible refunds and resolve payment issues.
• Maintain records of transactions and customer communications.
• Protect our website, customers, and business from fraud, misuse, or security threats.
• Improve our website, services, and customer experience.
• Comply with applicable legal, tax, accounting, and regulatory obligations.
• Send service-related updates and, where permitted, promotional communications.

We will use personal information for purposes reasonably connected to the reason it was collected, or for another purpose permitted by applicable law.

03 Legal Basis and Consent

Where applicable law requires consent or another legal basis for processing personal information, SignDot will process the information in accordance with those requirements.

When you voluntarily provide information to place an order or request a service, we may use it to take the steps needed to respond to your request and perform the service.

You may withdraw consent where processing is based on consent, subject to legal or contractual limitations. Withdrawal may affect our ability to provide certain services.

04 Sharing of Information

SignDot does not sell your personal information to third parties.

We may share information where reasonably necessary with:

• Payment processors and transaction service providers.
• Website hosting, technology, and security providers.
• Service providers who help us deliver the service you requested.
• Customer support or communication platforms.
• Professional advisers, auditors, or insurers where necessary.
• Government authorities, regulators, courts, or law enforcement where required or permitted by law.
• A successor or relevant party in connection with a business transfer, merger, restructuring, or similar transaction, subject to appropriate safeguards and applicable law.

We seek to limit information shared with service providers to what is reasonably necessary for their role.

05 Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website usage, and improve performance.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the website.

The specific cookies used depend on the website features and third-party tools enabled.

06 Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain transaction and business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

07 Data Security

SignDot takes reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through unsecured channels.

If you believe your information has been misused or disclosed without authorization, please contact us promptly.

08 Your Choices and Rights

Depending on applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of information where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise a concern or grievance about how your information is handled.

To make a privacy-related request, contact SignDot at 9182241037. We may need to verify your identity before responding.

Some information may need to be retained where required by law or for legitimate recordkeeping, dispute resolution, or security purposes.

09 Children’s Privacy

SignDot’s services are not intended to be used by children in circumstances where parental or guardian consent is legally required but has not been obtained.

We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.

10 Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. Those third parties operate independently and may have their own privacy policies and practices.

SignDot is not responsible for the privacy practices of third-party websites or services. We encourage you to review their policies before providing personal information to them.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, or data-handling practices.

Any updated version will be posted on our website with a revised effective date. We encourage you to review this page periodically.