This Refund Policy explains when a customer may request a refund for an order placed with SignDot. By placing an order, you acknowledge this policy, subject to any rights you may have under applicable law.
SignDot does not provide refunds after an order has been successfully delivered.
If SignDot does not deliver the order, the customer is entitled to a 100% refund of the amount paid for that undelivered order.
This policy does not limit any refund, cancellation, or other consumer rights that cannot lawfully be excluded under applicable law.
If SignDot is unable to deliver the service or product you purchased, you may request a full refund.
Once SignDot verifies that the order was not delivered, the refund will be for 100% of the amount paid for that undelivered order.
A refund under this policy applies to the undelivered order. Where an order contains separately deliverable items or services, the refund will be handled in accordance with the delivery status of the relevant items and applicable law.
Customers must submit a refund request within 2 hours of the relevant order or delivery commitment, as applicable to the order.
Please provide your order details and explain that the order has not been delivered. SignDot may request reasonable information needed to identify the order and verify its status.
The two-hour request window is an administrative requirement for submitting a request under this policy. It does not remove or restrict any mandatory rights or remedies available to a customer under applicable law.
Once SignDot has successfully delivered the product or service ordered, the payment is generally non-refundable.
This includes situations where the customer changes their mind after delivery or no longer wishes to use the delivered service.
However, nothing in this section excludes any refund or other remedy that SignDot is required to provide under applicable law, or any remedy expressly agreed by SignDot in writing.
To request a refund, contact SignDot at 9182241037.
Please provide the following information so we can identify and review your order:
Please submit the request within the applicable 2-hour window described above.
SignDot will review the request and may verify the order, payment, communications, and delivery status.
We may contact you if additional information is reasonably required to verify the request.
If the order is confirmed as undelivered and the request is eligible under this policy, SignDot will process a refund for 100% of the amount paid for that undelivered order, subject to applicable law.
Approved refunds will be issued using the original payment method wherever reasonably possible.
The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. SignDot cannot control processing times after the refund has been initiated by the relevant payment provider.
If a refund cannot reasonably be sent through the original payment method, SignDot may contact you to arrange another lawful method.
If you believe you have been charged more than once for the same order or have made an incorrect payment, contact SignDot at 9182241037 with the relevant transaction details.
SignDot will review the payment records and address verified duplicate or excess payments in accordance with applicable law and payment-provider procedures.
To help us review a refund request, you are responsible for providing accurate order and payment information and responding to reasonable requests for clarification.
Providing false or misleading information may delay the review or result in the request being rejected where permitted by law.
SignDot may update this Refund Policy from time to time. The updated policy will be published on the website with a revised effective date.
The policy applicable to an order will be determined in accordance with applicable law and the terms communicated when the order was placed.
For refund requests or questions about this Refund Policy, contact our team directly:
Call or Message: 9182241037 ↗